Privacy Policy for Vendors and Customers
Effective Date: 27/09/2024
At Smartseoni, we value the privacy and trust of both our vendors and customers. This Privacy Policy outlines how we collect, use, share, and protect your personal and business information when you use our platform. By accessing or using Smartseoni, you agree to this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our services, both from vendors and customers:
1.1 Personal Information (Customers and Vendors):
- Name, email address, phone number, and contact details.
- Shipping and billing addresses (for order processing).
- Payment information (including card details, UPI, etc.).
- Account credentials, such as username and password.
1.2 Business Information (Vendors Only):
- Business name, GSTIN, PAN, business address, and bank account details.
- Product listings, pricing, and inventory data.
1.3 Usage Data (Customers and Vendors):
- IP addresses, browser type, device information, and browsing actions on our platform.
- Order history and transaction details for purchases and sales.
1.4 Location Data:
If location services are enabled, we may collect location data for delivery or logistical purposes.
2. How We Use Your Information
We use your information for the following purposes:
2.1 Customer Information:
- To process and manage orders, payments, and deliveries.
- To improve your shopping experience by offering personalized product recommendations.
- To communicate updates regarding your orders, inquiries, or promotions.
- To enhance platform functionality based on your browsing patterns and feedback.
2.2 Vendor Information:
- To facilitate transactions between vendors and customers on our platform.
- To process payments, commissions, and manage refunds or disputes.
- To communicate with vendors regarding sales performance, promotions, or system updates.
- To comply with legal and tax regulations, such as GST and TDS filings.
3. Sharing Your Information
We may share your information in limited circumstances:
3.1 With Service Providers:
We share your information with trusted third-party service providers to:
- Process payments and handle delivery logistics.
- Provide customer support, marketing, and technical services.
3.2 Legal Compliance:
We may disclose your information if required to:
- Comply with laws, regulations, or legal processes.
- Protect the rights, property, or safety of Smartseoni, its users, or others.
4. Security of Your Information
We take appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse. This includes:
- Encryption of sensitive data like payment details.
- Regular security audits and system updates.
- Limiting access to personal data to authorized personnel only.
However, please note that no system is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal and business information only as long as necessary to:
- Provide services to you (such as order fulfillment and sales).
- Fulfill legal and regulatory obligations.
- Resolve disputes and enforce agreements.
Once no longer required, your data will be securely deleted or anonymized.
6. Your Rights
You have certain rights regarding your personal and business information:
- Access: You can request access to your personal or business data at any time.
- Correction: You can update any inaccuracies in your account information.
- Deletion: You may request deletion of your account or data, subject to legal obligations.
To exercise these rights, contact us at [Insert Contact Email].
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience by:
- Remembering your preferences.
- Analyzing website traffic.
- Offering personalized product suggestions.
You can control cookies via your browser settings, but disabling them may affect the functionality of our platform.
8. Third-Party Links
Our platform may contain links to external websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for legal compliance. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We recommend reviewing this policy periodically.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Smartseoni
Email: contact@smartseoni.com
Phone: 8349912696